Refund policy

Return and Refund Policy

Last updated: July 12, 2026

We want you and your pets to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days after receiving your order.

Return Eligibility

To qualify for a return:

  • The return must be requested within 14 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • The product must be returned in its original packaging with all accessories, instructions, tags, and protective materials.
  • You must provide your order number and proof of purchase.
  • The return must be approved before the product is shipped back.

To request a return, email info@furswhiskersandfriends.com with your order number, the reason for the return, and photographs of the product when applicable.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an undamaged product because of a change of mind, personal preference, incorrect size selection, or accidental order.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service because we are not responsible for returns lost or damaged during return shipping.

If you receive an incorrect, damaged, or defective product, contact us within 48 hours of delivery and include clear photographs of:

  • The product
  • The damaged or defective area
  • The packaging
  • The shipping label

Please do not discard the product or packaging until we have reviewed your request. If the claim is approved, we will provide the appropriate resolution at no additional cost.

Nonreturnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Used grooming or hygiene products
  • Personalized or customized products
  • Opened consumable products
  • Gift cards
  • Clearance or final-sale products
  • Products damaged through misuse, neglect, or improper care

Order Cancellations

Orders may only be canceled before processing begins. Because orders may be submitted to our fulfillment partners shortly after purchase, cancellation is not guaranteed.

Contact us as soon as possible at info@furswhiskersandfriends.com. If the order has already been processed or shipped, it must be handled according to our return policy.

Refunds

We will notify you after your return has been received and inspected. If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for your bank or credit-card provider to process the refund after it is issued.

Products returned used, incomplete, damaged, or without their original packaging may be denied a refund.

Exchanges

We do not offer direct exchanges. If you want a different product, size, or color, return the eligible item and place a new order.

Contact

For return assistance, contact:

Fur, Whiskers & Friends
Email: info@furswhiskersandfriends.com