Shipping policy
Thank you for shopping with Fur, Whiskers & Friends.
Order Processing
Orders are generally processed within 1–3 business days. Processing time is separate from delivery time.
Orders are not normally processed, shipped, or delivered on weekends or federal holidays. Processing may take longer during holidays, promotions, severe weather, or periods of high order volume.
Estimated Delivery
Most orders are estimated to arrive within approximately 7 business days after shipment.
Delivery estimates are not guarantees. Carrier delays, severe weather, product availability, customs processing, incorrect addresses, and other circumstances outside our control may affect delivery.
Some orders may contain products fulfilled by different suppliers. These products may arrive in separate packages and at different times.
Shipping Charges
We offer free standard shipping on qualifying orders over $50 within eligible United States delivery areas. Any applicable shipping charges will be displayed during checkout before payment is completed.
Order Tracking
When tracking information becomes available, it will be emailed to the address used during checkout. Please allow up to 48 hours for the carrier’s tracking system to update.
Incorrect Addresses
Customers are responsible for entering a complete and accurate shipping address.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been processed.
We are not responsible for orders delivered to an address incorrectly entered by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost, Stolen or Missing Packages
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
- Allow 24–48 hours because some carriers mark packages delivered before final delivery.
Then contact us at info@furswhiskersandfriends.com with your order number.
We will assist with a carrier investigation when possible. Fur, Whiskers & Friends is not responsible for packages stolen after confirmed delivery.
Damaged Orders
Report damaged, defective, or incorrect products within 48 hours of delivery. Include your order number and clear photographs of the product, packaging, and shipping label.
Do not discard the product or packaging until your request has been reviewed.
Contact
For shipping questions, email info@furswhiskersandfriends.com.